You love to engage with people and create memorable experiences for guests. You are driven, passionate and engaged with making a visitor attraction the best it can be, because you are always ‘leading the way’. 

This is you, and we need you to be the face of our company, to always put yourself on the line to ensure that the smiles stay firmly on the customers faces. You will work hard and fast because you take pride in your company as they do you! If you want to be part of a team which is leading the way and is constantly setting trends then get in touch!
 
The London Stadium has quickly established itself as a destination venue that is already steeped in history, and since the spectacular London 2012 Olympics it has welcomed concert goers, rugby fans and of course West Ham's loyal following.
 
We are looking for Tour Experience Makers and Tour Guides to join our current Tours team. 
 
The role of a Tour Experience Maker is to meet and greet customers arriving for tours, when required sell tour tickets, distribute audio handsets used on the tour, take commercial photo opportunities, sell commercial photo opportunities. Private Tour Guides give a more personalised tour to private groups around the venue.
 
These roles are offered on a flexible hour basis, rates of pay start from £8.60 - £12.50 per hour depending on experience and accountabilities. 
 
The ideal candidate will be a confident public speaker with the ability to absorb knowledge and reiterate to visiting guests in an attention-grabbing manner, is passionate about customer service and well organised, and preferably will have some experience in a Tours background. 
 
An assessment session will take place in early March for this role, ready for candidates to start training shifts in April when the tours get busier for the summer season. More information regarding this will be provided following a screening of application.

Benefits

Delaware North (UK) offers exciting and fulfilling career opportunities. We believe in developing our people as our future leaders and investing in their careers with training, a competitive salary, pension scheme, sick pay and company discounts. We value our employees and as such we like to reward success and encourage growth within our team. At Delaware North there are often opportunities to travel and explore the world, and as a global leader in Hospitality and Food Service, you would be perfectly positioned!

About Delaware North

At Delaware North (UK) our company vision is to ‘create memorable experiences’. We've been doing it for over 100 years in many of the world's most wondrous locations and 2018 will be no different. From airports to national parks, resorts to stadia, our teams are dedicated to delivering consistent world-class service to our guests and clients. None of this would be possible without the world class staff that we employ. We recognise you as our most important asset, and if you have the passion and drive to want to make a difference at a company that cares about your career then we need to hear from you……

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