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- Support the restaurant services effectively, using business efficiency tools, organisational skills, and resources to deliver on time, to the required standard and with a guest focus at all time.
- Ensure all operating standards as detailed in the company’s operating standards are followed by the team.
- Assist the Talent Acquisition team in all hiring processes for the variable team members to ensure we attract and recruit the best talent.
- Support the on-boarding, training, booking, and development all team members to drive a culture of high performance where guest service is the number one priority in all activities.
- Ensure all client and supplier invoices are approved and processed in accordance with company procedures.
- Follow all...
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Ensure all dishes are prepared and served to specification for ingredients, preparation, and presentation
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Recommend restaurant improvements across the site, developing both menu reviews and seasonal specials
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Ensure closing down procedures are adhered to at the end of shift and cleanliness standards are maintained
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Monitor quality through observation, attention to detail, and interaction with both management, team members and guests
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Follow appropriate health, safety, and food hygiene guidelines, maintaining Delaware North’s policies and standards of excellence
- Develop knowledge of concepts, trends, and products to maximise margins through evaluating menu data and market research, identifying ways to drive sales and profitability across the business to meet plan
- Collaborate with the Talent Acquisition team during hiring to attract and recruit the best talent; onboard, train, and develop these hospitality team members
- Plan the casual workforce scheduling for each event
- Ensure consistent quality and portion control; create production specifications and schedules for food products
- Ensure the operation complies with current health and safety, food hygiene, fire regulations, licensing laws, and trading standards, maintaining Delaware North’s policies and standards of excellence
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Become proficient in the use of the procurement system and assist the Procurement Systems Manager, supporting training of team members and operating management
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Liaise with suppliers to obtain pricing, allergen, nutrition, and other relevant data, updating records accordingly
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Update products within the procurement system and supporting files, capturing and maintaining supplier enquiries, and providing accurate procurement data
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Escalate electronic purchasing system issues for investigation or resolution
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Adhere to Delaware North procurement policies and procedures to ensure consistent approach and reduce any potential...
- Support the hospitality team, accurately planning major meetings and events, and keep accurate records
- Meet, greet, and schedule visitors entering via Entrance B Reception
- Work with the People Team to ensure consistent booking of casual event day teams
- Effectively communicate with all operational teams at the London Stadium
- Ensure the operation complies with current financial, payroll, purchasing, health and safety, food hygiene, fire regulations, licensing laws, and trading standards, maintaining Delaware North’s policies and standards of excellence
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Manage stock requests working with the real time stock system, stock rotation, and date checks, guaranteeing appropriate stock take before and after events, and ensuring team members adhere to Delaware North’s stock handling policy
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Complete regular checks on the prep team, ensuring food produced is of consistent high quality, also producing wastage reports following events days
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Assist with general administrative tasks and maintenance
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Collaborate with the team to improve sales and guest satisfaction whilst monitoring profit projections
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Ensure that operation is in accordance with current legal and Delaware North...
- Manage the event planning for all guests, including venue owner partners, sponsors, and box holders, prioritising the guest experience
- Ensure supplier list rates and privileges are accurate
- Diary management for events, ensuring accurate information and successful planning of operation of events, collaborating with relevant heads of department
- Manage the production and distribution of the weekly function sheets, and lead weekly briefing meeting with internal teams and key stakeholders
- Ensure company accounting policies are adhered to and the operation is in accordance with current practice of health and safety, food hygiene, fire regulations, licensing laws, and trading standards