Location
London
Display Salary
£25.50 ph
Vacancy Type
Casual

Job Description

Delaware North UK is hiring for a Profit Protection Compliance Manager to join our Match Day team across our London stadia sites including Wembley Stadium, London Stadium and Emirates.  2022 is looking to be one of our biggest years yet, with multiple cup finals and an incredible concert season planned over the summer which includes amazing acts such as Ed Sheeran and Coldplay.

Delaware North is a global leader in hospitality at sporting venues, national parks, airports, and casinos in North America, the UK and Australia. In the UK, you can find us at iconic venues like the above and in other amazing locations across the country.

The role will support the Profit Protection Manager in delivery of the event day Profit Protection and Risk & Compliance agenda for Delaware North. You will work under the direction of the full time Risk & Compliance/ Profit Protection team & Delaware North Operational team being responsible for the delivery of required work activities.

A day in the life of a Profit Protection Compliance Manager:

  • Responsible for delivery of the Profit Protection & Compliance event day agenda and associated work activities.
  • Monitor compliance to Delaware North policies and procedures, health & safety guidelines and legal requirements in operational areas to ensure full compliance ensuring all staff are working in a safe and secure environment.
  • Management of security related incidents involving Delaware North personnel or in Delaware North operational areas
  • Carry out event day revenue & stock variance investigations & conduct kiosk/bar & worker observations to monitor performance
  • Carry out assessment audits on staff within the Team Leader training program, providing feedback on performance & training, making recommendation to the Team Leader and wider full-time management team that will drive improvement & ensure staff are either successfully appointed in role or removal from the program

This role is offered on a variable worker agreement and will include working match days on evenings and weekends, predominately across the London Area although some flexibility may be required to support our other locations in the Midlands if needed.  Being a new role in the business, it is expected that the role & associated duties will evolve.

What’s in it for me? 

  • Excellent pay rate of £25.50 (inclusive of holiday pay).
  • Experience working at legendary London stadiums and once in a lifetime events.
  • Safe work environment with industry leading COVID-safe practices.

What we’re looking for:

  • Experienced in coaching and mentoring others to drive performance.
  • Excellent communication skills with all levels of staff.
  • Good working knowledge of managing operational standards & health and safety requirements, within a catering setting
  • Proven experience in management experience in Profit Protection and/or similar role or Management/ Supervisory experience in catering/ hospitality operations
  • Working knowledge of HR Employment law
  • Experience in conducting corporate investigation interviews.
  • Investigation Report & Statement writing.
  • Flexible to support mobile working across UK business
  • Able to work weekends and evening events to support Profit Protection & Compliance duties

If you're looking at being part of the action as we re-open, apply today!

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