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Location
Excel Exhibition Centre
Job Title
Food & Beverage
Display Salary
Up to £30,000pa
Vacancy Type
Permanent

Job Description

Delaware North UK is hiring for a Concessions Supervisor to join our London ExCeL team. Delaware North is a global leader in hospitality at sporting venues, national parks, airports, and casinos in North America, the UK and Australia.  In the UK you can find us at iconic venues like the above alongside, Wembley Stadium and Emirates Stadium.

A day in the life of a Concessions Supervisor

  • Support the ownership and accountability for the operational delivery of all aspects of the business at Excel Exhibition Centre.
  • To ensure all food produced is to specification or recipe and consistently of high quality and presentation with a focus on operational excellence across all day parts.
  • To be initiative-taking when dealing with quality or customer service-related issues raised by colleagues/customers.
  • To manage the team of chefs, KPs, team leaders and customer service assistants to a high standard of professionalism and performance ensuring the delivery of all business KPI’s, personal objectives & goals.
  • To collaborate with the team to improve sales, customer satisfaction whilst keeping and monitoring profit projections, focusing on cost of goods, waste, labour budgets, speed of service and quality of product consistently.
  • Maintain an excellent client relationship in the true spirit of partnership, to ensure that Delaware North’s objectives are aligned to those of our client.

A few perks of the job

  • Generous 33 days holiday allowance (incl. bank holidays)
  • Favourable pension contributions
  • Access to LifeWorks, a wellness, perks and discount app

What we’re looking for

Essential Experience:

  • A people person with a passion for excellent & consistent service delivery.
  • Effective complaint handling/problem solving skills.
  • Sales focused individual.
  • Health & Safety evaluation and risk assessment.
  • Excellent communication skills.
  • Adept computer software skills.
  • Passionate about customer service.

Desirable Experience

  • Concessions or Retail experience in a similar setting

The hospitality industry is built upon the roots of diversity and here at Delaware North UK we are proud to bring talent together from all walks of life. Are you ready to grow your career with Delaware North? Apply today!

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